Vanessa

Admins and Users can download the Investar Bank Commercial Card app directly from the Google Play Store and the Apple App Store.

If you notice transactions with a particular merchant are being repeatedly denied, we can add the merchant to an "allowlist." This will only help transactions go through under the following conditi...

Users have the ability to review and submit transactions at any time. Here are the steps to follow: 1. Log on to https://app.cmlcard.investarbank.com2. On your Dashboard, click any tasks under Task...

Admin users can easily view their transactions in the Investar Bank Commercial Card dashboard, providing a clear overview of the status of all transactions. 1. Log on to https://app.cmlcard.investa...

Admins can adjust a transaction's category by opening the Transactions menu. 1. Log on to https://app.cmlcard.investarbank.com2. Navigate to the Transactions page on the side menu to see all the tr...

Admin users can add their bank account for ACH payments directly from their dashboard. 1. Log on to https://app.cmlcard.investarbank.com2. On the Dashboard, click Make Payment found on the right si...

There could be various reasons for a declined card transaction, and below are some of them:Exceeding your credit limitA suspected fraudulent transactionA hold placed by the merchantUnsupported tran...

The ACH payment information can be updated by the Admin of the Investar Bank Commercial Card account. Here are the steps to update it: 1. Log on to https://app.cmlcard.investarbank.com2. On the Das...

Investar Bank Commercial cardholders have the following payment options: ACH through the payment portal (recommended) Direct Wire (processing fees may apply) Auto-pay (set up via the app) For dire...

Admin users have the option to dispute a transaction on their Investar Bank Commercial Card. 1. Log on to https://app.corpcard.linkbank.com2. Navigate to the Transactions page on the side menu to s...