Your Satisfaction Matters:
At Investar Bank Commercial Card, we take customer satisfaction seriously. If you encounter an issue and aren't happy, we encourage you to voice your concerns. Our goal is to find a fair and satisfactory resolution.
Let's Resolve It Together:
Here are the steps you can take to file a complaint with Investar Bank Commercial Card:
- Contact Customer Service:
Our customer service analysts are available to assist you. Explain your problem, and they'll work towards a solution. - Filing a Complaint:
We encourage customers to submit formal complaints through our web form for the most efficient handling. When using the web form, please ensure that "complaint" is mentioned in the subject or body of the form. This helps us route your concern to the right team and make sure your issue is properly documented. We recommend avoiding chat or phone channels when filing complaints, as the webform is designed to manage these requests more effectively.
Here's what your complaint should include:
- Submit a Request: When submitting a complaint via the web form, click "Submit a Request" and fill in the required fields.
- Required Fields: Fields marked with an asterisk (*) are required.
- Your email address*
- Issue / Concern / Inquiry*
- Contact Info & Concern*: Provide your name, company, phone number, and details of the concern.
- Clear Description: Provide a detailed explanation of the issue, including the date, location (if applicable), and any inconvenience caused. Mention any employees or merchants involved.
- Desired Outcome: Clearly state the resolution you seek.
- Supporting Documents: Attach any relevant documents that strengthen your case.
Complaint Investigation and Resolution:
Our team will thoroughly investigate your case and communicate their decision. If you're unsatisfied with the resolution, you can request an escalation to a higher authority within Investar Bank Commercial Card.
Complaint Timeframes:
We aim to resolve your complaint within 15 business days of receiving it. In complex cases, you'll be notified and receive a final decision within 30 business days.
Contact Information:
Customer Service phone number: (855) 736-6499
Customer Service email address: support@cmlcard.investarbank.com
Seeking External Assistance:
If you remain dissatisfied after exhausting internal options, you have the right to contact external authorities.
Remember, we're here to help! Don't hesitate to contact us if you have any questions or concerns.