Edna Valencia
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Articles
Recent activity by Edna Valencia-
How to request a new virtual card [admin]
Admin users can request a new virtual card in the Investar Bank Commercial Card web app by logging in to their account and accessing their dashboard.Log in to https://app.cmlcard.investarbank.com.O...
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How to freeze or unfreeze an existing physical or virtual card [user]
Users can change the status of their physical or virtual cards. Here are the steps to follow:1. Log in to https://app.cmlcard.investarbank.com.2. Navigate to the Cards page on the side menu. 3. Und...
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How to request an increase on a physical or virtual card
Users can request an increase for an existing physical or virtual card in the Investar Bank Commercial Card app by logging into their account and accessing their dashboard.Log in to https://app.cml...
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How to activate my new Investar Bank Commercial Card
Steps to Activate Your New Investar Bank Commercial Card:Log in to https://app.cmlcard.investarbank.com.On the left-side menu, click Cards.Select the Unactivated tab. Click the last 4 numbers of t...
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How to deal with unauthorized or fraudulent transactions
If you notice suspicious transactions on your statements, such as a sudden increase in spending, international transactions (when you aren’t traveling), or charges that you don’t recognize, then yo...
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Why is my payment still pending?
Payment for your Investar Bank Commercial Card balance will be applied on the same day it is initiated, as long as it is made before 4 pm PST. If the payment is initiated after 4 pm PST, it will be...
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How to view the Investar Bank Commercial Card Issuing statement
Users can view the Investar Bank Commercial Card Issuing Statement by clicking the link at the bottom of any page on the web app.Or by clicking this link -https://app.cmlcard.investarbank.com/legal...
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How to view the Investar Bank Commercial Card Terms and Conditions
Users can access the Investar Bank Commercial Card terms of the Platform and Cardholder Agreement by clicking the link located at the bottom of any page on the web app.Or by navigating to this link...
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What does Recurring Type mean in my card info?
Three types of cards can be issued in the Investar Bank Commercial Card app, which is referred to as the Recurring Type:Single-use card - expires after one transaction.Fixed card - allows a set amo...
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Is the Investar Bank Commercial Card available internationally?
Only companies organized and registered in the United States (such as C-corporations, S-corporations, LLCs, LLPs, or Sole Proprietors) may apply for an Investar Bank Commercial Card. Consumers, uni...